Frequently asked questions

Is it possible to enroll an employee that hasn’t started yet?

To ensure employees have coverage effective when they are eligible, it is suggested to enroll employees as early as possible in their benefits.

What do I do if an employee did not receive the enrollment link?

Ensure that the email address entered in MSE is the correct email address for the employee.  

A reminder email can be sent to the employee by selecting ‘Send reminder(s)’ at the top of the Plan Admin dashboard. From the drop-down options, select ‘Individual member’ and then complete the form with the employee’s name to send the reminder email with a new link. If the employee does not receive the reminder, they may check their junk folder.

Do the enrollment links expire?

Enrollment links are valid for 5 days. If a link has expired, a reminder email with a new link can be sent to the employee through the plan admin dashboard.

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Who do I ask if have questions?

Contact details can be found under the contact us page at the top right.